As a Telecom Engineer III You will be r esponsible for moderately complex engineering activities within the telecom function such as network design, engineering, implementation or operations and user support. What you’ll do Perform complex tasks relating to telecom network operations, installation and maintenance for telecommunications service offerings through the application of business and technical skills Provide technical support and maintenance for existing and new telecommunications services Provide administration and support for telecom service requests received via service tickets and performs, installs, moves, adds, and changes (IMAC), handling moderately complex issues Configures, deploys, tests, maintains, monitors, and troubleshoots telecommunications network components of a moderately complex nature to provide a secure, high performance network, including services for core LAN/WAN, VoIP (Voice over Internet Protocol), QOS (Quality of Service, COS (Class of Service, VLAN’s Virtual Local Area Network, SBC’s (Session Border Controller) and SIP (session Initiated Protocol) Coordinate, review and perform repair services in emergency situations Serve as a technical subject matter expert for the resolution of moderately complex telecommunications problems. Plan and implement changes to the system, troubleshoots problems in the network, analyzes costs and volume of traffic on the system and inform personnel of the capabilities of the system Implement moderately complex telephony solutions and project plans through the use of applications, which may include Cisco Call Manager, Unity voice Mail, Cisco emergency Responder in a UCS and non-UCS environment. Works with users to analyze feasibility, costs, time and resources needed to add functionality to the platform Interpret network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network Prepare documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions Interface directly with partner and internal resources to work on support issues and drive them to resolution quickly and efficiently Travel up to 10% of the time for business purposes (Domestic U.S.) What you bring to the table Master’s Degree and at least 3 years of IT experience or Bachelor’s Degree and at least 5 years of IT experience. At least 5 years of experience operating in a multi-site VoIP and Legacy TDM environment. At least 5 years of experience in configuration and provisioning of Cisco Unified Communications Manager, Unity Connection, Cisco IM&P, Unified Contact Center Enterprise in a SIP environment Advanced knowledge of configuration and troubleshooting CUBE highly desired. Familiarity with Avaya and Nortel phone systems At least 5 years of experience with a telecommunications voice and data provider Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools. Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie. H.323, SIP, UDP, RTP). Experience with Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence), Cisco UCS compute platform, VMware vCenter and ESXi Hypervisor and Oracle (Acme packet) Session Border Controllers. 8x8 or other related VoIP experience Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution. As a TrueBlue employee you can Make a difference in other peoples’ lives. Be a part of a dynamic and diverse team. Be recognized for your contributions. Grow and develop personally and professionally. TrueBlue, Inc. is the nation's leading provider of industrial staffing and outsourced workforce solutions. Publicly traded since 1995, the company provides work opportunities to over half million people through firms such as: Centerline, CLP Resources, HRX, Labor Ready, PeopleScout, PlaneTechs, Spartan Staffing, Staff Management, and StudentScout. At TrueBlue We believe in creating limitless possibilities for employees, workers and customers. We are guided by our values: Be Passionate, Be Accountable, Be Optimistic, Be Respectful and Be True. TrueBlue provides an excellent benefits package, which includes: 401(k), Employee Stock Purchase Program, Tuition Reimbursement and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.